Refund policy

All orders once placed are non-refundable.

We strive our best to ensure you receive our gift boxes with your requested personalisations and with any other customisations.

For any concerns, please contact us and we will do our utmost to rectify the situation.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Customised items cannot be returned unless defective, damaged or received in error. Please get in touch if you have questions or concerns about your specific item.