Shipping policy

Delivery within the UAE

Delivery is free across the United Arab Emirates. Your gift will be delivered within 3 business days of placing your order or, where a proof is required, within 3 business days of approving it. Delivery is often sooner, sometimes next day or even same day, but faster delivery isn’t guaranteed.

Need it by a certain day?

Please message us on WhatsApp before ordering and we'll confirm whether we can meet your date.

Tracking

We'll email you when your gift has been prepared and handed to the courier. Live tracking isn't available at the moment.

Delays

Courier delays are rare, but they can happen and are outside our control. We can't offer refunds for courier delays, but we'll always help chase your order. If it hasn't arrived within 5 business days of your confirmation email, please get in touch.

Delivery address

Please include full details such as building, unit, landmark and a mobile number so the courier can reach the recipient first time.

Outside the UAE

We can deliver to selected GCC countries. Please contact us for a quote, as costs vary by destination.